Terms of Service

EaseUse is a product analytics and session replay platform that helps teams understand how users move through digital experiences and where journeys break before important outcomes are completed.

These Terms of Service govern access to and use of the EaseUse platform, including dashboards, analytics views, replay features, APIs, and related documentation.

By accessing or using EaseUse, you agree to these Terms. If you are using the service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, do not use the service.

You may use EaseUse only for lawful business purposes and only in a way that is consistent with these Terms and any applicable documentation.

You may not misuse the service, interfere with its operation, or attempt to access underlying systems beyond the access provided through the product and its APIs.

You are responsible for safeguarding account credentials, project access, and any API keys issued for your workspace.

Actions taken through your accounts or API keys are treated as authorized by you unless you promptly notify EaseUse of compromise or misuse.

You retain ownership of the data you send to EaseUse. EaseUse processes that data to provide analytics, replay, operational debugging, and related product functionality.

You are responsible for ensuring that your use of the service complies with applicable laws, regulations, and contractual requirements, including any sector-specific privacy, security, or cross-border data handling obligations.

EaseUse acts on your instructions when processing platform data and expects customers to avoid sending data they are not authorized to collect or share.

Our handling of service and platform data is described in the Privacy Policy.

Please review the Privacy Policy at /privacy for additional details about what we collect, how we use it, and the controls available to customers.

EaseUse is provided on a commercially reasonable efforts basis. We work to keep the service available and secure, but we do not guarantee uninterrupted or error-free operation.

Planned maintenance, third-party outages, infrastructure issues, or customer-specific configuration problems may affect availability from time to time.

To the maximum extent permitted by law, EaseUse will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, or data arising from use of the service.

Our aggregate liability for claims relating to the service will be limited to the amounts paid for the applicable service period that gave rise to the claim, unless a different limit is required by law or agreed in writing.

EaseUse may suspend or terminate access if the service is used in violation of these Terms, in a way that threatens the service, or in a way that creates legal or security risk.

You may stop using the service at any time. Termination does not remove obligations that by their nature should survive, including confidentiality, payment obligations, and liability limitations.

We may update these Terms from time to time to reflect product, legal, or operational changes.

When changes are material, we will update the effective date on this page and may provide additional notice through the service or by contact information associated with your account.

Questions about these Terms can be sent to support@easeuse.dev.

If you need a commercial or legal contact path for an active deployment discussion, contact sales@easeux.com and include relevant account or project details.